Last Updated: January 2026

Jelilive Privacy Policy — Your Data Is Safest with Us

This page provides a clear and transparent explanation of how your personal data is collected, why it is used, and how securely it is stored on Jelilive.

Why Your Data Is Safe with Jelilive

We treat your privacy as a right, not an obligation.

SSL Encryption

All your data on Jelilive is protected with 256-bit SSL encryption, active at every stage of data transfer.

Never Sold to Third Parties

Jelilive never sells your personal information to advertisers or third parties. Your data is used solely to provide your service.

Minimal Data Collection

Only the data required to operate the service is collected — nothing more. Collecting excessive or unnecessary information goes against our policy.

Secure Data Storage

All data is stored on secured servers. Regular security audits are conducted to identify and address potential risks before they arise.

Your Controls

You can view, correct, or request deletion of your data at any time. You have full control over your information.

International Standards

Jelilive follows international data protection standards. Your privacy is our highest priority, guided by GDPR-inspired principles.

Table of Contents

Summary: Jelilive respects your privacy. This policy explains what information we collect, why we collect it, and how we keep it safe. We never sell your data.

1 Introduction & Scope

Jelilive (jelilive.bet) is an online betting and gaming platform serving users in Bangladesh. This Privacy Policy applies to the Jelilive website, mobile application, and all digital services.

In this Privacy Policy, we explain:

  • What personal information we collect and why.
  • How collected information is used and stored.
  • The circumstances under which information may be shared with third parties.
  • Your rights over your personal data.

By using Jelilive's services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our services.

2 What Information We Collect

Jelilive collects the information necessary to provide you with the best possible service. Below is a breakdown of the types of data we collect.

Directly Provided Information

Data Type When It Is Collected Purpose
Full Name At Registration Identity Verification & Account Creation
Email Address At Registration Communication & Account Security
Mobile Number At Registration OTP Verification & Payments
Date of Birth At Registration Age Verification (18+)
Address During the KYC process Identity Verification
National ID / Passport During the KYC process Legal Compliance
Payment information (Mobile Pay/Nagad number) At Deposit/Withdrawal Transaction Processing

Automatically Collected Information

  • Device Information: Browser type, operating system, device model, and screen resolution.
  • Log Data: IP address, login timestamps, browsing session data, and error logs.
  • Location Data: Approximate location based on IP address (city/country level only). Precise GPS location is never collected.
  • Usage Data: Games played, betting history, and session duration.
  • Cookies & Tracking: Cookies are used to remember site performance preferences and user settings.

Jelilive will never ask for your bank PIN, password, or full payment card number. If anyone requests this information claiming to be us, it may be a fraud attempt.

3 How Your Information Is Used

Jelilive uses collected data solely for the purposes listed below. Your consent will be obtained before any other use.

  • Account Management: To support registration, login, password resets, and overall account security.
  • Service Delivery: For processing bets, gaming, deposits, and withdrawals.
  • Identity & Age Verification: To complete the KYC process and prevent access by minors.
  • Customer Support: To respond to complaints, inquiries, and support requests.
  • Fraud Prevention: To detect suspicious activity and prevent money laundering.
  • Personalized Experience: To show you relevant bonuses and offers based on your preferences.
  • Notifications & Updates: To inform you about new bonuses, promotions, and important updates (subject to your consent).
  • Legal Obligations: To meet regulatory requirements.

You can opt out of marketing emails or SMS from Jelilive at any time through your settings. Essential service messages (such as transaction confirmations) cannot be turned off.

4 Data Sharing & Disclosure

Jelilive never sells your personal data. However, it may be shared in the limited circumstances outlined below.

  • Payment Processors: To process deposits and withdrawals, necessary information is shared with payment gateways such as Mobile Pay, Nagad, and Rocket. These payment providers operate under their own privacy policies.
  • Identity Verification Services: Required documents may be shared with approved third-party verification services for the KYC process.
  • Law Enforcement: Disclosing information in response to a valid court order or government directive is a legal obligation.
  • Security Agencies: Information may be shared with relevant authorities to prevent fraud or money laundering.
  • Business Changes: In the event of a merger or acquisition, data may be transferred — however, the new party will also be required to comply with this Privacy Policy.

We have Data Processing Agreements (DPAs) in place with all third parties we share your data with, ensuring your information is properly protected.

5 Cookies & Tracking Technologies

Jelilive uses cookies and similar technologies to enhance your browsing experience and monitor site performance.

Cookie Types

Cookie Types Purpose Duration
Essential Cookies Maintaining login sessions and security Deleted when the session ends
Functional Cookies Remembering language, preferences, and settings Up to 1 year
Analytics Cookies Collecting site usage statistics Up to 2 years
Performance Cookies Page load & technical issue detection Up to 30 days
  • You can block or delete cookies at any time through your browser settings.
  • Disabling essential cookies may cause some features of the site to not function properly.
  • Jelilive does not use third-party advertising cookies.

6 Data Retention Period

Jelilive does not retain your information longer than necessary. Different types of data are stored for different periods.

  • Account Information: For the duration of account activity and up to 5 years after closure, as required by law.
  • Transaction Records: Retained for a minimum of 5 years to meet financial regulatory requirements.
  • KYC Documents: Retained for up to 5 years after account closure.
  • Customer Support Communications: Retained for up to 3 years after resolution.
  • Marketing Consent: 3 years after opt-out (for record-keeping purposes).
  • Session Logs & Usage Data: Automatically deleted after 90 days as a general rule.

Some data cannot be deleted before a set retention period due to legal obligations. Once that period expires, we delete it automatically.

7 Data Security Measures

Jelilive uses industry-standard technologies and practices to protect your personal data. Our security framework is regularly reviewed and upgraded.

  • Encryption: TLS 1.3 encryption is used for all data transmissions, and AES-256 encryption is used for data at rest.
  • Two-Factor Authentication (2FA): You can enable an additional layer of security for your login.
  • Security Audits: Regular third-party security audits and penetration testing are conducted.
  • Access Controls: Only authorized personnel have access to data on a need-to-know basis.
  • Data Backup: Regular encrypted backups are taken and stored in a secure location.
  • Incident Response Plan: In the event of a security breach, affected members will be notified within 72 hours.

You can play a role in keeping your account secure — use a strong password, never share it with anyone, and keep 2FA enabled.

8 Your Data Rights

You have the following rights over your personal information on Jelilive. Contact support to exercise any of these rights.

Right to Access

You have the right to know what information we hold about you and to receive a copy of it.

Right to Rectification

You have the right to request corrections to any inaccurate or incomplete information we hold about you.

Right to Erasure

Under certain circumstances, you may request that your personal data be deleted (subject to legal obligations).

Right to Restrict Processing

In certain circumstances, you may request that processing of your information be temporarily suspended.

Right to Data Portability

You have the right to receive the data you have provided in a machine-readable format (such as CSV).

Right to Object

You may object to your data being used for marketing purposes and opt out at any time.

To exercise these rights support@jelilive.betto send us an email. We will respond within 30 days of receiving your request.

9 Protection of Minors' Data

Jelilive strictly prohibits access to its services by anyone under the age of 18. We do not knowingly collect personal data from minors.

  • Age is verified at registration and re-verified during the KYC process.
  • If a minor's information is collected by mistake, it will be deleted and the account closed as soon as we become aware.
  • If parents believe their child's information has been collected, please contact support@jelilive.bet immediately.

10 Policy Changes

Jelilive may update this Privacy Policy from time to time. When changes are made, we will take the following steps:

  • The "Last Updated" date at the top of the page will be revised accordingly.
  • For significant changes, a notification will be sent to your registered email address.
  • Continued use of our services after any changes takes effect constitutes acceptance of the updated policy.

Check this page regularly or subscribe to our newsletter to stay up to date on our latest policies.

11 Contact Us

For any questions or complaints regarding this Privacy Policy, or to submit a request to exercise your data rights, please reach us through the following:

Email Support@jelilive.bet
Website Jelilive.bet
Response Time Within 30 business days
Urgent Security Matters Security@jelilive.bet
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