Jelilive believes gaming should be a source of enjoyment, not stress. Our responsible gaming guidelines are here to help you stay within healthy limits and play safely.
At jelilive, we want you to enjoy every gaming session — without it ever taking a toll on your family, work, or mental wellbeing. Responsible gaming means playing with awareness, within a set budget, and entirely on your own terms — not because you feel pressured, and not to chase your losses.
Online gaming and betting are enjoyed by a growing number of people in Bangladesh. However, a small portion sometimes spend more time or money than intended, which can become a problem. Jelilive wants you to be aware before it ever gets to that point.
Our responsible gaming platform offers a range of protective tools, self-assessment tests, and access to professional support — all completely free.
Keep in Mind: Gaming is entertainment, not a source of income. Never bet beyond your budget, and don't play more to try to recover losses.
You can activate any of these tools at any time through your account settings, at your convenience.
Set a daily, weekly, or monthly deposit limit. Once set, you won't be able to deposit beyond that amount. Lowering your limit takes effect immediately; increasing it requires a 7-day waiting period.
Your gaming session will automatically end once your losses reach a set amount. This feature protects you from significant losses and gives you the space to reassess with a clear head.
Set a maximum time for each gaming session. When your time is up, you will receive a reminder — and if you choose, the session can end automatically.
Take a break from gaming for a set period (24 hours up to 6 months). During this time you can still log in to your account, but betting and deposits will not be available.
If you feel gaming is getting out of control, you can close your account for anywhere between 6 months and 5 years. During this period, the account will not be reactivated under any circumstances.
A pop-up will appear every 30, 60, or 90 minutes to remind you how long you've been playing and your total wins or losses. This helps you make informed decisions.
Ask yourself the questions below. If you answer yes to more than one, it may be time to take action.
If you answered "yes" to any of the above, contact us now at support@jelilive.bet. Our team will assist you with complete confidentiality.
Set up protective tools on your account in just a few minutes.
Log in to your Jelilive account and click the profile icon in the top right corner.
From the profile menu, select "Account Settings" or the "Responsible Gaming" option.
Choose what you need — deposit limits, loss limits, session time, cooling-off, or self-exclusion.
Enter your preferred limit or duration and confirm.
Reducing a limit or activating a break takes effect immediately. A confirmation will also be sent to your email.
Having trouble activating a tool? support@jelilive.betEmail us or reach out via live chat.
Support is available beyond Jelilive too. These organizations provide completely free services.
Get confidential support anytime via 24/7 live chat or email. Our trained team is ready to help you take the right steps.
Problem gambling is a mental health issue. Reach out to a mental health center or counselor near you — seeking help is not a sign of weakness, it takes courage.
If someone in your family has a problematic gaming habit, approach them with empathy rather than blame. jelilive also offers advisory support for family members.
Our free Resource Center has a step-by-step guide to overcoming problem gaming — written in Bangla, in plain language.
Use parental control software on shared family devices to keep minors away from gaming. jelilive strictly enforces an 18+ policy.
Talk to people who've been through the same experience. Joining a support group means you won't feel alone, and recovery becomes a lot more manageable.
Follow these simple rules and gaming will always stay fun.
Have More Questions?
View All FAQsAge verification is mandatory when registering on Jelilive. We ensure that no minors can participate in any gaming activity on our platform. We urge all families — keep your devices and account credentials secure.
If you suspect a minor is using your account, contact us immediately. We'll take prompt action.
Register with Jelilive and use our protection tools to game with complete peace of mind. Your safety is our top priority.